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Position: Spanish-Speaking Intake Specialist

Position: Spanish-Speaking Intake Specialist
Reports to: Chief Information and Referral Officer
Category: Full Time, Hybrid (some remote days after training period ends)

Position Description: The Intake Specialist is responsible for receiving, prioritizing, and triaging clients’ service requests using a prescribed intake process either by phone or in person. The Intake Specialist’s primary role is to assist callers in need of various human services resources.

Position Requirements: Associates degree or higher in Social Work or related field and 1-2 years of related experience.

Skills Required:

  • Experience in human services programs requiring direct client interactions, accountability, and progress reporting
  • Excellent written and oral communication skills
  • Excellent telephone etiquette and a high comfort level of communication via phone
  • The ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
  • Able to meet deadlines, keep schedules, build partner agency relationships, and perform in a high-paced environment
  • Proficient with computers and ability to work with multiple applications
  • Bi-lingual in Spanish is required
  • An ability to show compassion and maintain confidentiality to callers who may be in crisis                                                       

Essential Roles & Responsibilities:

  • Manages incoming referrals of Callers who are interested in finding resources that can assist with various social needs
  • Use active listening, probing, play-back and style-matching skills to evaluate each client’s needs
  • Answer client questions and sort out issues relating to their identified needs
  • Learn and maintain an in-depth understanding of managing specialized contracts calls
  • Accurately document required information in the 211 system
  • Attend required community meetings related to the program and report as necessary any updates regarding the program
  • Other duties as assigned.

Salary range — $20 to $24 an hour.

Send cover letter and resume to: Cassandra Rajcumar, 336 Central Park Avenue, White Plains, NY 10606: (E-mail). EOE