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Position: Spanish-Speaking Intake Specialist

Position: Spanish-Speaking Intake Specialist
Reports to: Chief Information and Referral Officer
Category: Full Time

Position Description: The Intake Specialist is responsible for receiving, prioritizing and triaging client’s service requests including services for Excluded Workers’ using a prescribed intake process either by phone or in person. The Intake Specialist’s primary role is to assist callers in need of various human services resources.

Position Requirements: Associates degree or higher in Social Work or related field and 1-2 years of related experience.

Skills Required:

  • Experience in human services programs requiring direct client interactions, accountability and progress reporting
  • Excellent written and oral communication skills
  • Experience managing an active caseload of at least10-15 clients including closed loop referral
  • The ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
  • Able to meet deadlines, keep schedules, build partner agency relationships and perform in a high-paced environment
  • Proficient with computers and ability to work with multiple applications
  • Bi-lingual in Spanish is a must have
  • An ability to show compassion and maintain confidentiality to callers who may be in crisis

Essential Roles & Responsibilities:

  • Handles incoming referrals of Callers who are interested in finding resources that can assist with various social needs
  • Use active listening, probing, play-back and style-matching skills to evaluate each client’s needs
  • Answer client questions and sort out issues relating to their identified needs
  • Learn and maintain an in-depth understanding of the Excluded Workers Services eligibility requirements
  • Accurately document required information in the 211-database system
  • Attend required community meetings related to the program and report as necessary any updates regarding the program
  • Other duties as assigned.

Send cover letter, resume, and salary requirements to: Lini Jacob, 336 Central Park Avenue, White Plains, NY 10606; 914-684-2214 (Fax); ljacob@uwwp.org (E-mail). EOE